Your Terms and Conditions will be provided with the product and service required.
Please read these Terms and Conditions carefully. By using this website and/or by placing an order, You ("You" or "Your") agree to be bound by these Terms and Conditions (“Terms”) which constitute a binding agreement between You and our organisation.
We reserve the right to update or amend these terms as required, without prior notice with immediate effect. Your continued use of this website as described above, signifies your acceptance of our updated or modified Terms.
Definitions
Business Day: a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Consumables: all Reagents, Calibrators, Controls and Consumables supplied by ICS Diagnostic Solutions.
Consumables Delivery Date: the date specified for delivery of an Order in accordance with clause 2. Delivery Location: the address for delivery of the Consumables, as set out in the Order.
Force Majeure Event: events, circumstances or causes beyond a party's reasonable control.
Order: an order for the Consumables submitted by the Customer in accordance with clause 2.
VAT: value added tax [or any equivalent tax] chargeable in the UK [or elsewhere].
All products offered for support existing diagnostic services to improve clinical application or Research Use Only (RUO). Products intended for RUO have not been approved or cleared for clinical, drug or therapeutic use. Products are not supplied for food, cosmetic, household or any other human use. Use of all products must be in compliance with the law, and if applicable, in accordance with appropriate human subjects' procedures as exist within your institution. Appropriate use will be your sole obligation. We will not be held liable for any direct or indirect consequences of You using the products other than in accordance with this clause.
2. The Consumables
2.1 Any samples, drawings, descriptive matter, or advertising produced by ICS Diagnostic Solutions and any descriptions or illustrations contained in ICS Diagnostic Solutions’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Consumables described in them. They shall not form part of the Agreement or have any contractual force.
2.2 ICS Diagnostic Solutions reserves the right to amend the specification of the Consumables from time to time. DRC-836 T&Cs for the Sale of Consumables _Ver 2.0
All orders are subject to availability. The prices on this website exclude, where applicable, all value added taxes, import duties, postage, packaging, shipping and handling. Prices and product availability are subject to change without prior notice. Prices may be changed up to the time of delivery.
Any images or other representations on our website are illustrations only and are not intended to be factual representations in respect of any products. We will not be liable for any products which You order which are different from the images on the website.
You can place orders directly through our website or send a Purchase Order number (PO) to our registered email address to place an order. PO numbers are issued by some organisations to authorise the order, identify and process it. Please ensure You obtain a valid PO number from your organisation or institution in order to ensure a smooth transaction.
You may place an order by placing an order online or emailing us on info@isochecks.co.uk
To place an order, You will need to provide your name, phone number, billing address, shipping address, email and VAT information, as appropriate. You must ensure that You provide accurate, complete and correct information including complete billing and delivery information.
We will confirm receipt of your order when it is received. Orders will be processed within 5 business days from receipt. Your order constitutes a contractual offer for Us to sell and supply the product(s) to You. A contract will come into force between You and Us in accordance with these Terms when We accept your order and the products are dispatched to the address You provide. We can cancel your order without liability to you at any time up until dispatch.
You agree to pay for the products You order and to make timely payment. Invoices must be paid within 30 days of date of invoice dispatch.
Pre-payment for products may be required for online services and a 10% deposit of the full quotation of any accreditation services is required prior to commencing services.
We may withhold the products and/or cancel the contract between Us if full payment is not received from You. You are responsible for all applicable bank, wire, transfer or payment service provider charges.
Ordered products shall be delivered to the address provided for delivery. Please ensure this is complete and accurate. If paying by Paypal or Stripe, the delivery address should be the registered PayPal account address. If you provide an incorrect delivery address, We cannot be responsible for ensuring the products are delivered to your preferred address, irrespective of when you provide the correct address.
We use best efforts to ensure delivery in a timely manner. Delivery method will depend on the dispatch address. We shall keep You informed as to delivery status. However, We cannot guarantee delivery by a specific date and delivery time shall not be essential to these Terms. If You do not accept delivery of the products or You provide incomplete or incorrect delivery instructions We may cancel your order and retain the products - in which case You will remain liable for delivery and other incurred charges.
5.1 ICS Diagnostic Solutions shall ensure that: (a) each delivery of Consumables is accompanied by a delivery note that shows the order number, the type and quantity of Consumables (including the product code number of the Consumables, where applicable), special storage instructions (if any) and, if the relevant Order is being delivered by instalments, the outstanding balance of Consumables remaining to be delivered.
5.2 ICS Diagnostic Solutions shall use reasonable endeavours to deliver Consumables to the Delivery Location on the relevant Consumables Delivery Date.
5.3 Delivery is completed on the completion of unloading of the Consumables at the Delivery Location.
5.4 Delivery Dates are approximate only, and the time of delivery is not of the essence. ICS Diagnostic Solutions shall not be liable for any delay in delivery of any Consumables that is caused by: (a) a Force Majeure Event; or (b) the Customer's failure to provide ICS Diagnostic Solutions with adequate delivery instructions or any other instructions that are relevant to the supply of the Consumables.
5.5 If ICS Diagnostic Solutions fails to deliver Consumables by the relevant Delivery Date, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement Consumables of similar description, quantity and quality in the cheapest market available, less the Consumables Charges of the Consumables in the relevant Order. ICS Diagnostic Solutions shall have no liability for any failure to deliver Consumables to the extent that such failure is caused by: (a) a Force Majeure Event; or (b) the Customer's failure to provide ICS Diagnostic Solutions with adequate delivery instructions or any other instructions that are relevant to the supply of the Consumables.
4.6 If 10 Business Days after the day on which ICS Diagnostic Solutions attempted to make delivery of Consumables the Customer has not taken delivery of those Consumables, ICS Diagnostic Solutions may dispose of part or all of the Consumables charge the Customer for its reasonable costs associated with destruction in addition to the Consumables Charges.
5.7 If ICS Diagnostic Solutions delivers more or less than the quantity of Consumables ordered the Customer may not reject them, but on receipt of notice from the Customer that the wrong quantity of Consumables was delivered, a pro rata adjustment shall be made to the Order invoice.
5.8 ICS Diagnostic Solutions may deliver Orders by instalments, which shall be invoiced and paid for separately. The Customer may not cancel an instalment because of any delay in delivery or defect in another instalment.
6. Provider of Services and Material Transfer agreements
Providers of service are sourced by ICS Diagnostic Solutions limited (Provider’s scientist) in particular the research group who has developed and owns certain materials referred to as ‘ISO-checks products, information, and rights relating to said materials and information.
The Material is made available to the Recipient as a service to the research community, and sold as RUO products with guide recommendation for your local validations.
If You are not satisfied with the quality of your purchase we can replace, provide credit or give a full refund for the item, subject to the submission of evidence which demonstrates poor product performance. To request a refund or replacement You must notify Us within 1 months of receipt of the product(s). Refunds can only be provided if sufficient control measures have been taken to demonstrate a defective product, and will be issued upon confirmation of a batch testing failure, which will be assessed by Us.
We offer the products on this website for sale to persons dealing as consumers (end-users) only. Products may not be resold without Our prior written approval. The Contracts (Right of Third Parties) Act 1999 shall not apply to these Terms and no contractual rights shall be conferred on third parties. Your statutory rights shall not be affected.
To place an order online You must register on this website. You must provide accurate, true, current, and complete information when registering. Please ensure that this information remains current and up-to-date. It is your sole responsibility to ensure that You safeguard your log-in credentials including your password. You agree that We may deem any use of your online account as authorised by You. You also agree not to impersonate any other person or entity, or use a false name.
We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.
You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from Us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.
If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.
Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.
By placing an order, You represent and warrant that:
You agree to defend and indemnify Us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to legal and accounting fees, that arise from or relate to your use or misuse of, or access to this website or otherwise from your breach of these Terms.
Where a force majeure event gives rise to a failure or delay by Us performing Our obligations under these Terms of sale, those obligations will be suspended for the duration of the force majeure event and shall not be considered a breach of these Terms. We shall notify You within 10 working days after the date on which We become aware of any force majeure event. We shall take all reasonable steps to mitigate the effects of the any force majeure event. A force majeure event shall be any unforeseeable circumstance beyond Our reasonable control and shall include but not be limited to Acts of God earthquakes, fires, storms, floods, lightning; the unavailability of raw materials, components or products; power failure; industrial disputes, riots and strikes; governmental regulations; fires, floods and disasters; state of emergencies; terrorist attacks or wars; blocking of means of transport or supply; telecommunication failures.
We make no guarantee that this website is suitable for your intended use, error-free, reliable, timely, reliable, entirely secure, virus-free or available. No product data are to be construed as a recommendation for use in violation of any patents.
TO FULLEST EXTENT OF THE LAW AND THAT CANNOT BE EXPRESSLY EXCLUDED UNDER APPLICABLE LAW, THIS WEBSITE IS PROVIDED WITHOUT ANY REPRESENTATIONS, ENDORSEMENTS, OR WARRANTIES OF ANY KIND WHATSOEVER, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF TITLE OR ACCURACY OR COMPLETENESS OF INFORMATION OR FITNESS FOR A PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES DUE TO FORCE MAJEURE OR FOR BUISNESS LOSSES, INCOME, PROFITS, REVENUE, USE, MISUSE, ANTICIPATED SAVINGS, COMMERICAL OPPORTUNITES, GODWILL, LOSS OF USE, LOSS OR CORRUPTION OF DATA OR DATABASE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THESE TERMS.
Our aggregate liability to You under the terms of sale will not exceed the greater of the total amount paid or payable by You to Us under these Terms.
Your statutory rights shall not be affected.
We may cancel Our contract with You under these Terms if:
Return and Refund Policy to buyers.